Shipping & Return Policy

Thank you for shopping with Logos Traders. We are committed to delivering quality Alfa Health products directly to your door in a timely and secure manner. Below is our shipping and return policy specific to Alfa Health items: 

Shipping Policy: 

  • Orders are processed within 1–2 business days (excluding weekends and holidays). 
  • Standard shipping typically takes 3–7 business days. 
  • We currently ship within the continental United States. 
  • Once your order is shipped, you will receive a tracking number via email. 
  • Expedited shipping options may be available at checkout depending on your location. 

Return Policy: 

  • Returns are accepted within 30 days of delivery for unused, unopened, and undamaged items. 
  • To initiate a return, please contact our customer service team at info@alfahealthcaresupplyinc.com or call us at  +1 718-343-3860 
  • Once the return is approved, we will provide you with return instructions and a shipping label if applicable. 
  • Refunds are processed within 5–7 business days after we receive and inspect the returned item. 
Shipping fees are non-refundable unless the item was received damaged or there was an error on our part. 

Return Eligibility

To ensure a smooth return experience, please review our policy below:

  • Purchases must be made directly through Logos Traders.
  • Returns are accepted within 30 days of delivery.
  • Items must be in unused, original condition and packaging to qualify.
  • Shipping charges are non-refundable.
  • Customers are responsible for return shipping costs. A prepaid return label can be issued upon request, and the cost will be deducted from your refund.
  • Exchanges or refunds will only be processed after the item is received and inspected.
  • A valid Return Authorization (RA) number from our support team is required for all returns.
  • Returns not received by the carrier within 30 days of approval will be considered void and ineligible for a refund.
  • Any damages or defects must be reported within 30 days of receiving the order.
  • Items that are used, opened, or not in their original packaging may not be eligible for a refund.

⚠️ Health & Safety Notice: For hygiene reasons, items that come into direct contact with the body (such as compression wear, braces, or support products) cannot be returned once opened, unless defective. This policy helps us protect the safety of our customers and staff.

Restocking Fee

Items weighing 20 lbs or more are subject to a 20% restocking fee (calculated on the return price).

Cancellations

  • We process orders quickly to ensure fast delivery. If you wish to cancel, please contact us within 2 hours of placing your order.
  • If the order has not yet shipped, we will process your cancellation immediately.
  • If your order has already been processed or shipped, you may still return it following our return policy above.

Refunds & Credits

  • Once your return has been approved and received, a refund will be issued to the original method of payment.
  • Refunds may take up to 2–4 weeks to appear on your account, depending on your card issuer.
  • Purchases made by check or money order will be refunded via check within 30 days.

If your item arrives defective or damaged during shipping, please notify us immediately and we will arrange for a replacement or repair at no additional cost.

Contact Us

For returns, exchanges, or cancellations, please request a Return Authorization by reaching us at:

📞 Phone: 718-343-3860
📧 Email: info@alfahealthcaresupplyinc.com
📍 Address: 261-12 E. WILLISTON AVENUE FLORAL PARK, NY 11001

We’re here to help and make sure you have the best shopping experience with Logos Traders.